What exactly happens when your customer ‘suspends’ a subscription product created with the WooCommerce Subscriptions Plugin?
- No payments will be charged while the subscription is suspended.
- The customer’s ‘user role’ will be set to ‘inactive subscriber’ (this is the WooCommerce default).
When the customer ‘re-activates’ the subscription…
- Payment schedule continues as normal (if customer reactivates on March 20 and subscription is billed on 1st of every month, they will be charged on April 1)
“I want to limit how many times a customer can ‘suspend’ their account.”
No problem. You can do this from: WooCommerce> Subscriptions> Misc> “Customer Suspensions”
