FAQ: WooCommerce 360 Image Plugin

Interesting in using the WooCommerce 360 Image Plugin? Here are answers to some frequently asked questions to get you started!

“After installing the plugin, I don’t see the ‘sale’ image on my products!”
Try adding this to CSS:
span.onsale { z-index: 999 !important; }

“Does the plugin work with all themes?”
This plugin definitely works with core WordPress themes including the Twenty Twelve theme. If the plugin is not working for you, try another theme (such as Twenty Twelve) to see if it’s a theme conflict causing the issue or disable plugins one by one to see if there’s a plugin conflict.

What is the difference between the Standard and Pro versions of the WooCommerce 360 Image Plugin?
The main difference is in the quality of output image and additional features. The Standard version will eventually render a low-resolution image that will need to be re-sized. This can lead to some blurriness depending on the re-size you require. The Pro version will immediately render an high-resolution image that you can use for any purpose without the need for further re-sizing.

Can this be used on template sites or shared between multiple websites?
The Pro version of the plugin definitely has potential for multi-site usage. The only element pertaining to a specific website is the CSS. All other functionality is stored in the WordPress database and can be applied to any other site using the same WordPress install with the same settings.

How do I change the settings for different products?
You can create a new product taxonomy and assign the 360 Image settings to that taxonomy. Then, when you’re editing a product, you will see an option to select the taxonomy for 360 Image settings. This will allow you to set it up differently for different products without modifying the default settings.

I have localized my WordPress install and my images are missing text translations!
The error messages within this plugin are built using WordPress functions for displaying strings. Thus, these strings will only display if your WordPress install is set to English (or your locale isn’t set). The image overlays will display regardless of the language of your site.

What file formats are supported?
The plugin supports most common image formats: JPEG, PNG, and GIF. It will also accept various formats in a ZIP file, such as: BMP, EMF, GIF, ICO, JPG, JPEG, JPEG-JPEG, PBM, PNG, PPM, and PSD.

What size dimensions should my images be?
The minimum needed would be 400×400 for wide-angle shots and 500×500 for 360° shots. However, depending on how you plan to use the image in your WordPress install — whether it’s in a widget or on a page — you may need larger images. The plugin will let you know if the image is too small or too wide through the error messages.

Will this work with heavy or high-resolution images?
The plugin will handle high-resolution images. However, the larger the image resolution, the longer it will take for the plugin to process the image. Also, keep in mind that most web hosts have limits on file sizes. If you image is larger than that limit, the image may not upload properly.

I’m getting an error that says “Cannot create/write to .jpg file” or something similar!
This means that your web server isn’t allowing PHP to have write access to the location where the .jpg file is located. This is usually located in your site’s temporary files directory. You’ll need to set the appropriate permissions for the PHP extension to be able to write here. The same may be true for other file types as well, though this is harder for me to know since there isn’t a valid .jpg file created.

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