Tips: Troubleshooting WooCommerce Points and Rewards Plugin

Are you using the WooCommerce Points and Rewards Plugin? Here are some common problems that users have run into and how to troubleshoot them!

“Guests can’t earn points!”
That’s right, users must be logged-in to earn points and guest users are guests by virtue of the fact that they are not logged in.

“I don’t see discounts showing in the cart?”
To work correctly, coupons must be enabled for discounts.

“A variable product page message is displaying for my product—which is a simple product. Why?”
This is happening because you are using the WooCommerce Points and Rewards Plugin with the WooCommerce Dynamic Pricing Plugin and dynamic pricing is applied to your simple product. Points earned in this case depend on the dynamic pricing rule you have set up.


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