Troubleshooting: WooCommerce Customer/Order XML Export Suite

Using the WooCommerce Customer/Order XML Export Suite? Here are some troubleshooting tips to get you started!

“My exports are freezing without completing!”
This problem could be caused by a few different things. If any of these are a factor, the freezing might occur

  • Option Table Limits are set to less than 250 characters
  • You are using a maintenance mode or blocking plugin.
  • Your site is behind BasicAuth
  • Your site host blocks requests from servers to themselves

“I can’t connect via SFTP”
Getting this error? “Test failed: SSH2 Extension is not installed, cannot connect via SFTP” contact your hosting provider to make sure the SSH2 extension is installed for PHP.

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